Birchwood Automotive Group
Winnipeg
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
a month ago
Our vehicle was dropped off by a tow truck on February 7 as it was not drivable. As of today (April 20) the vehicle has not been brought into the shop for the collision experts to complete a detailed estimate of damage. It has now been 2.5 months of waiting - despite initial assurances that the estimate would be completed within 30 days. We have been in weekly discussions with the shop and we still do not have a timeline for when the estimate will be completed. It is hard to have confidence that repairs will be done properly if they can’t even figure out how to complete an estimate in a reasonable amount of time. So far I have been incredibly disappointed with my experience with Birchwood Collision.
2 weeks ago
Xavier was an awesome person to deal with. He was very accommodating and is always there to answer our questions. I will do businesses with him again in the future.
4 months ago
Eric Anderson was friendly, knowledgeable, honest, and professional. Thank you for making our vehicle purchase seamless. Thank you, Birchwood GMC, we are impressed with your quality of customer service.
4 months ago
The finance portion of Birchwood is fantastic, the absolute downside is their service center. I bought my car in the fall and it's a 2024 VW (brand new) the breaks have been squeaky since the start and haven't stopped. I know this can be with new breaks as they take time to wear in.
I go to booky oil change and that was an issue as it was supposed to be a freebie and the dealer was out of coupons so that ended up kinda being pushed back on me. In the same e mail I was also going to be charged $90.00 TO START to look at my breaks. Honestly that's disgusting.
Here I will post the email.
Thank you for choosing Birchwood Volkswagen to service your 2024 Volkswagen Taos. I have received your online appointment request and have booked you for Jan 30 10am (drop off) for a diagnosis on your squeaky breaks starting at $89.97 +tax and the tore pressure looked at. Iv added an oil change but you'll have to talk with your advisor about the coupon.
If you have any other questions or concern, please feel free to contact via email or call 204-831-4866.
When you arrive at the dealership pull right up to the service door (approx. 2 feet) and it will open automatically. If they don’t open (the sensors are sensitive) just honk and an Advisor will come and let them in.
Please call us to reschedule your appointment and if you need to make any changes to your appointment, please reply to this email or call 204-831-4866.
We appreciate your business and look forward to serving you.
I will go back to my original mechanic 30 mins away because least I know he won't rip me off and he runs a tight ship with no BS.
So the financing folks and the rest of the dealership are awesome. The money grabathon from the service department can go kick rocks. Have an awesome day!
2 years ago
Another fantastic experience at Birchwood BMW, this time with Paul Luo in Sales and Kyle Dech in Financing for my ‘23 Individual Twilight Purple Metallic m340i xDrive sedan. The entire Birchwood BMW unit is a class act, with the careful oversight of Steve Weber to ensure my individual customizations were met to perfection. Will continue to shop here for my vehicles in addition to the assurance of knowing my referrals are treated like VIPs. Thanks everyone.
Will donate if you have bought a vehicle recently at one of many dealerships. Likely will donate certificates for oil/lube/filter.