Clarion Inn / Houston's

5 months ago

We were a large party that rented most of the poolside rooms. However, at booking the rooms adjoining were already booked (as singles). It seemed strange to us that those were rented out separately when other non-adjoining rooms were available. The pool area is catered to children which is great for families. I do wish they would have turned the pool area lights off when they lock all the doors for night. They are bright and shine into the rooms. Cleanliness was good. The tv in my room specifically was flaky, sometimes working, sometimes not. Similarly the key cards often stopped working. My party had to get new cards nearly every day of our stay. My group stayed for 3 nights and upon check-in we inquired as to the board/conference/hospitality room. We wanted a place to gather together for activities like board games. We were told that the only person able to open the room(s) was off for the weekend, but that we could send an email. We received no response for our entire stay, during which we inquired with 2 more front desk personnel. One person made it sound like she could get the room for us and told me she would "call right back" and never did. Overall, the stay was fine, but the lack of professionalism from the staff was frustrating.

J L

3 months ago

Staff is rude and managers to. It's not the first time I stayed here but when you hear the managers/supervisors disagree, that definitely tells and shows you there are problems with staff. The hotel key locks don't always work and gets very loud in the hallways...even after quiet time. Seems like there's always ourselves or groups we're traveling with asking for repairs to be done in the rooms with something not working right. Staff will tell customers different times for check out times. Even though the proper checkout time is 11am, they have let others check out by 12:30pm-1pm at very latest. How is that fair?

Karoline Giesbrecht

5 months ago

Overall, we were very pleased with our stay! Before I begin- the hotel restaurant is BAD! The pool hours are 9am until 10:30pm so if you are not ok with the noise- I suggest not getting a poolside room. NOTE: not all pool side rooms are adjoining (158, 160, and 162 are NOT adjoining) We had poolside rooms so we did notice that some of the padio doors could use repair or replacement (poor sliding, rooms 164 and 158), but given the age of that part of the building, that is understandable and did not bother us a lot as we kept our door open most of the day so we could go in and out during the day. The pool is not very deep (ranging from 0.85m to 1.20m if I remember correctly), plus the very shallow toddler pool and a hot tub. The beds were very comfortable and the blankets and towels looked very clean and new- which contradicts some previous comments- meaning that they were likely updated since then. The pool and hot tub area was clean at the start of each day, and pool security did a great job cleaning up chairs, towels, etc throughout the day. He did not interupt or get in the way, which was very appreciated and made for a relaxing stay. The hotel room did not have a bathtub- shower only, with good water pressure. The lamps did not have USB ports like some hotels do.

Danielle Archer

4 months ago

Came in for a darts tournament. Staff were extremely rude in the morning at front desk. The pool is absolutely disgusting. The water is super cloudy and the hot tub is cold and the water is brown. The fumes of chlorine are so strong one of our children became sick. Will not be returning in the future

Margie Lewis

3 months ago

My aunt has mobility issues. She was showing her house as she was trying to sell it, so needed a place to stay. We specifically requested a room that was easily accessible, however we got stuck on the second floor. The restaurant manager was awful, it was My cousins birthday and her meal was very Ill prepared, and although I was told I had too much to drink, the restaurant staff proceeded to cut off my entire party because I said I would never return to the restaurant . Lost revenue was approximately $200. Stay elsewhere